IT Help Desk Software
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IT Help Desk Software Feature:
The software and database reside on a central server instead of being installed on the desktop system and is accessed over a network. No need to install any CDs, downloads any software, or worry about Up gradations. There is only a need of web browser to log in a new support call, or check on the status of an existing call.
Through SMS integration and mail integration, users will be able to track their ticket issues & also be able to check the status of their ticket via sms or mail being received. Users are automatically sent an e-mail or sms when they log a new Call into the Helpdesk & at the handling Operator's discretion they can also be sent e-mails automatically advising of Resolution of the Call, or the progress in handling it.
If there occurs any problem or issues related to a Software or hardware part to a user, they have the option to resolve this by raising tickets. After then the helpdesk would have to pack these alarm tickets, giving priority whether the tickets will be of high priority or low priority and finally dispatch them to the right queues and to right engineers.
- Time to Time servicing and maintenance; includes troubleshooting.
- Responsible for all aspects of engineering activities for tasks assigned, from conceptual design to documentation generation.
This includes the detail of the respective service engineer to whom a particular task being assigned. It includes: Engineer name, code, department, contact information & Email Id.
Helps in managing the record of problems & issues related to services. It means if a particular service engineer will remain absent on respective a day, then a leave schedule will be created & automatically assigned tasks to other service engineers in place of the previous one. It manages the time of servicing and replacement of parts .So that user won't have to wait for a long time.
- Strategic outsourcing
- Inventory reduction
- Spend management
- Proper maintenance
- Acquisition and integration.
Here we have to define the categories under department, so that we Can classify the items under the category which will make your task easy while doing sale and adjustments of items. This category includes arranging different products or items in such a manner that it gets easy for a user to identify different items by their respective item code. This contains all the items categorized according to certain codes.
It includes all the information related to warehouse, store name, location. Also provides the information about tasks assigned to store master which in turn gives the proper feedback & the delivery of the required materials. The store master thus saves the information about purchase order and group purchase order & all the information related to the entry and exit of goods.
It provides the information about a Vendor profile which includes vendor Code, Name, address, TIN No, Contact Person, Contact information and Email-id. This information is stored in particular vendor master records.
Inventory management involves balancing the costs of inventory. It includes all the information regarding different items available and needed. It helps in forecasting more accurately whether your business is stable, growing, declining or subject to seasonality. Thus helps in reducing inventory & waste.
This provides you the information regarding purchase no., purchase status, location, date of the delivery and the name of the vendor to & from whom the goods will be transferred. In purchase order generation, the software generates a purchase order report that includes the exact quantity of goods. The status can even be checked & reported directly whether the order is transferred to the right supplier or not by email.
We will be able to track the entry and exit of goods to and from the warehouse. Here we can also attach gate entries to one of the following:
- Purchase order
- Sales return order
We can use this in order to remove materials from storage in one storage location and place them in another storage location. Stock transfers and inventory transfer postings are used to represent organizational-relevant transfers within the company.
It provides the detailed report about the AMC for any hardware part or software in an organization. It also includes if there is a need of AMC or not. We can check the status of the software & hardware part through licensing. Thus helps in:
- Updating and Up gradations
- Hosting of all necessary items.
It provides you the full detailed record of the Annual maintenance contract for any hardware or software part in an organization. It includes date, request time, response time & period of maintenance. The AMC of our help desk have custom rights which helps in maintaining user sessions.
It acts as a repository which will help other users to solve their problem by itself. An ontology can define the structure of stored data - what types of entities are recorded and what their relationships are. It includes a special kind of database to conduct proper analysis and design and helps in getting the previous solution contained in it.
Admin has full control over the chat room settings though the Admin Panel in order to administrate and manage different applications. It includes the details regarding request category, sub category, status of the request items, level & mode of issues. It comprises of all the organizational details & user details. It consists of all the information about organization, user, department, plant, vendor detail & customer detail. So all the information related to this can be accessed directly through IT help desk.
It includes a set of privileges that can be granted to users or to other roles. It provides a checklist for all the steps needed to add a new user. It has the facility to add new users, & to allocate roles according to their designations.
It follows that you must create a master record for every account that you require. This will contain information that controls how business transactions are recorded and processed by the system. A Customer Master record, identified by a unique customer number, is maintained for each customer.
Each report can be viewed in either textual form or graphical (chart) form. The reports in a graphical manner give you real-time representation in a visual format. Thus helps in better understanding of different things running in an organization. This feature of IT HELP DESK provides the exact scenario of the necessity, upliftment or declining of the goods.